Training Schedule
Coaching Skills for Managers
Course Category: People Management Courses
Duration: 2 days
Price: £945.00
Type: Public, In-House
In House Training available - Book Now »
Course Overview
A two-day practical course that will help you develop your staff and improve their effectiveness, productivity, motivation, job satisfaction and morale.
By end of this course you will:
- Learn the benefits of the coaching culture
- Know the how, the why and the what of coaching
- Develop the key skills of the coaching process
- Make use of the GROW (goals, reality, options, wrap up) and other coaching models
- Practise the skills required to become an effective coach
- Focus not only on the coaching process, but also in “reading” people using the latest NLP (neuro linguistic programming) techniques and tools
- Develop specific outcomes to apply to your own situation, department and organisation
Course Synopsis
Introduction and overview
- The why, the what and the how of coaching
- Individuals experiences of coaching and being coached
Coaching and problem solving
- Looking at problem solving, but without giving advice
- Helping the coachee to find solutions
Building rapport for coaching
To be an effective coach it is essential to be able to build rapport with the coachee. We will look at:
- What rapport is
- Creating rapport effortlessly
- Developing rapport skills
- Using the NLP (neuro linguistic programming) toolkit
The four levels of listening
- Cosmetic
- Conversational
- Active
- Deep
- Developing deep listening skills
Filtering information and understanding individual differences
- Developing skills in understanding the different filters we apply to the information that we receive
- Recognising and responding to individual differences
The GROW model of coaching (goals, reality, options and wrap-up)
- Using GROW as the basic model for developing skills for the coaching process
- Looking at the types of questions that are suitable to be used in each of the four stages
Asking questions using the language for the coach
- Developing the “how to ask questions” theme as this is another of the critical skill areas for the effective coach
Self-management in coaching situations
- Managing your own feelings and emotions
- Recognising which emotional states are conducive and which are not conducive to good coaching
- The difference between empathy and sympathy
Checking understanding and giving feedback
- Giving feedback in a positive and constructive manner
- Experience of receiving feedback
Bringing it all together – the final coaching session
- Applying all that was learnt to a full coaching session
- Goals and action applied to your coaching plans
- Defining the outcomes that you want to achieve from your coaching
Conclusions
- Review of both days, summary and plans to take back
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