Training Schedule
Business Process Design and Re-engineering
Course Category: Business Management Courses
Duration: 2 days
Price: 945 + VAT
Type: Public, In-House
Starting Dates:
27/03/09 For One Day - Available - Book now »
19/10/09 For One Day - Available - Book now »
In House Training available - Book Now »
Course Overview
The overall aim of the course is to provide delegates with an overview of business process design and internal control design. The course also covers the tools used in business process design.
By the end of the course participants will be able to:
• Understand the objectives of business process design.
• Plan and manage the business process design exercise.
• Understand the elements of business process design.
• Conduct information gathering interviews in order to understand the current situation.
• Document current processes, organisation structure and systems.
• Understand how to identify process weaknesses.
• Design and document future processes, organisation structure and systems.
• Identify and assess different types of risk.
• Design controls to mitigate risks.
• Identify and prioritise projects to deliver the recommendations.
The course is intended to provide practical examples through the use of case studies and role plays. The use of various tools, such as, Microsoft Visio, is also covered. The delegates’ handouts will include a copy of all course material.
Course Synopsis
Introduction
- Purpose of a business process
- Purpose of documentation
- Interaction with systems
- Interaction with organisation structure
Project management
- Initiation
- Delivery
- Closure
Business process design
- Evolutionary vs revolutionary
- Constraining factors
- People
- Systems
- Processes
Information gathering
- Meetings schedule
- Conducting meetings
- Typical points to cover
Current state analysis
- Documenting organisation structures
- Documenting skill sets
- Documenting business processes
- Documenting high level systems architecture
Business analysis
- Identifying process inefficiencies
- Understanding impact on systems
- Understanding impact on organisation structure
Future state design
- Designing future processes
- Understanding business scenarios
- Documenting future processes
The change programme
- Identifying the projects
- Assessing the projects
- Prioritisation
Internal controls
- Types of risk
- Identifying the risks
- Assessing risks
- Designing mitigating controls
Conclusion
- Useful tricks and tips
- Overview and messages to take away
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