Training Schedule
Winning People Over
Course Category: People Management Courses
Duration: 2 days
Price: 945 + VAT
Type: Public, In-House
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Course Overview
This course will explore the fears and frustrations of communication and develop solutions to overcome them. Solving these problems could lead to increased effectiveness and profitability
By the end of the course you will be able to:
• Understand and influence a wide range of people by understanding the other point of view as well as their own
• Learn how to quickly create excellent rapport with anyone, even when meeting someone for the first time
• Understand body language to help recognise how a person is thinking as you are communicating with them
• Gain insights into how people think, feel and like to be treated
• Use the personality map to better understand people, including themselves, and to recognise how interpersonal and intra-personal difficulties occur
• Recognise a person’s beliefs and values in the course of ordinary conversation in order to understand what motivates and de-motivates them
• Learn how to manage your own state of mind, which is particularly useful in handling stress, a major handicap to good communications
• Develop your ability to use the Outcome Technique to make your goals and objectives more appealing, more realistic and more achievable
Course Synopsis
Managing different points of view
- Yours and theirs
- Review of conversations that didn’t work
- Planning conversations that will work
Building successful rapport
- The first essential of effective communication
- Defining what is rapport
- How to create rapport
- Developing and using rapport when communicating with other people
- Using rapport for good presentation skills
- Turning to Neuro Linguistic Programming (NLP) to build your rapport skills
Practical session: throughout this course there will be a number of practical exercises carried out which will enable delegates to put into practice key learning. You will be able to identify and develop an appropriate style of interpersonal behaviour for the variety of interactions you need to complete during a working day.
Understanding thinking patterns
- Discovering your own style
- Learning how to recognise other people thinking patterns
Improving your communication style
- Analysing various language patterns
- Reviewing eye, face and body language
Managing feelings
- Learning how to control your feelings
- The links between body and mind
- Understanding stress
- Managing difficult situations amongst colleagues, supervisors and clients
Working through the personality map
- Understanding others and ourselves
- Motivation and de-motivation
Getting results you want
- Defining well formed outcomes
- The systematic approach to objectives, goals and targets
- Making your targets more believable and realisable
Conclusions
- Overview
- Messages and action to take back
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